Product Questions

If you have product questions please ask the question on our FAQ (frequently asked questions) page here:  FREQUENT QUESTIONS
or the actual product page.

We do not take phone orders. All orders must be online. If you have questions or want to track a package please send us an email. Also, be sure to check your spam filter for tracking information or search your inbox for “EarthDye”.

Orders are shipped daily if ordered before 1 PM Eastern time! (Excluding holidays)

Mail is taking longer than expected, USPS does not guarantee priority, please keep this in mind, and is taking 4-5 days, while first class is taking up to 9-10 days in some cases.  Please complain to your local post office, they have raised prices for shipping several times and plan to raise it again in 2022. They need to expand to handle the high volume of mail due to more online orders, if no one complains they will not do anything. 

Hours of Operation

Monday: 10:00 – 6:00
Tuesday: 10:00 – 6:00
Wednesday: 10:00 – 6:00
Thursday: 10:00 – 6:00
Friday: 9:00 – 3:00
Saturday: Email Monitoring Most Weekends!
Sunday: Email Monitoring Most Weekend!

We ship fast, order today we ship it today (excluding Sundays and some Saturdays)! If you are in California, no worries, first-class makes it in a few days. Overseas and Canada can take 6-10 days. Remote parts of the world can take 14 plus days. Power outages and unusual volume in sales can cause a day delay in shipping. We work hard to ship fast as this is very important to us.

We answer emails 6 days a week excluding holidays.

EarthDye Address and Contact Info:

This is a PO Box! We do not have a local pick-up service. It is cheaper than gas and you will get it in a day if you are local.

All of our products ship from Brownwood Texas

2840 West Bay Dr
Suite 139
Belleair Bluffs, Fl 33770