100% No questions asked money-back guarantee!
At Infinite Earth, customer satisfaction is our top priority! If you have any questions or concerns regarding your purchase, please contact us immediately at https://www.earthdye.com/contact
Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method on large orders is recommended as we will not be responsible for merchandise that does not reach our facility.
You must notify us within 30 days of your order date to initiate a return. After 30 days the item cannot be returned. All merchandise returned must be in NEW condition, unless otherwise notified.
Original shipping expense (even if the item was advertised as FREE Shipping please note that we do pay the shipping to get the product out to you and the cost needs to be recovered) not refunded. If you are not happy with our product, and you did pay for the shipping, the full cost of the product and shipping will be refunded. No refunds are offered if the product is not returned.
To Initiate A Return:
- Obtain a Return Authorization # by filling out our Contact us form.
- Write the RA# on each side of the package and include your original packing slip in the box (if you have it).
- Return Address is :
Infinite Earth Cosmetics, LLC
244 Apache Rd
Brownwood Tx 76801
- All items will be inspected and your refund will be processed via your original method of payment (please allow up to 7-10 business days to process the refund request).
Our inventory turns over extremely quickly so it is very difficult for us to manage the exchange of products. If the item is in NEW & UNUSED condition we can exchange it out for a different color choice one time without the 15% restocking fee. The buyer is responsible for return shipping charges to and from Infinite Earth. Contact us to get the shipping amount to include with the original product you wish to exchange out. We will exchange a color for a different color and cover the shipping cost within 30 days.
If Your Item Arrives Damaged:
Upon arrival, please thoroughly inspect the content of the package. If the contents of your shipment arrive damaged:
Keep the original box, its contents, and all packaging material in their original condition and contact us Please do NOT send the item back or dispose of the packing materials as both are needed for a shipping carrier inspection and insurance claim processing. We can only issue a refund after the claim is approved. This can take up to 4 weeks, so please be patient.
Canceling An Order: